Return Center

Already have a GUESS.com account?

Log in with your email and password to access your order.

Returning Customer

Don't have a GUESS.com account?

If you’re returning a gift or don’t have an account, enter your order number.

Need help locating your order number?

Can't find the order number for your return item(s)?

  1. Your order number is located on the Invoice/packing slip enclosed in your package.
  2. The person who sent the gift will have an email confirmation with the order number.
  3. Still no luck? Contact Customer Care and we'll get it taken care of.

 

RETURN AND EXCHANGE POLICY

While we take pride in all of our GUESS products, if you are not satisfied with your online purchase we are happy to assist you with a return. We gladly accept the return or exchange of unworn, unwashed or defective GUESS, GUESS kids, GUESS Factory and G by GUESS merchandise for up to 30 days after the shipment date and Marciano merchandise for up to 14 days after the shipment date. Refunds for merchandise returned within the eligible time period will be credited in the same form as the original payment method except for purchases made with a GUESS gift card. GUESS gift card purchases will be credited to an electronic merchandise return card. Merchandise must be returned with all original internal packing materials, boxes and containers with tags attached, sanitary liners intact and accompanied by the packing slip or invoice. Unfortunately, pierced jewelry, undergarments, lingerie, fragrances, lotions and items marked "final sale" on the website, tag or invoice are not returnable. Gift cards are final sale and may not be returned or redeemed for cash, except where required by law. Swimwear and GUESS Kids merchandise are not returnable in stores and can only be returned by mail. Original shipping charges are non-refundable.

GUESS merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.

Complete Return Policy