FAQ's

General Questions
Points
Awards
Membership Card Maintenance

General Questions
Q: How do I sign up for GUESS List?
A: You may enroll online at GUESS.com or GUESS.ca or at any participating GUESS or GUESS Accessories retail location in the US (including Puerto Rico) and Canada. Your full name, valid e-mail address and current zip code are required to become a GUESS List member and receive program benefits.

Q: How do I join GUESS List if I do not have an email address?
A: You must have a valid email address to join GUESS List.

Q: Where is the nearest GUESS or GUESS Accessories retail location?
A: Find the nearest GUESS or GUESS Accessories retail location by using the Store Locator on GUESS.com.

Q: How do I sign up for GUESS List online if I am new to GUESS and do not have an existing GUESS.com account?
A: From the homepage, click on the My Account button to access the log in page. If you do not have an existing GUESS.com account, click on the "Sign Up Now" button in the middle of the page and follow the instructions.

Q: How do I sign up for GUESS List online if I already have an existing GUESS.com account?
A: From the homepage, click on the My Account button to access the log in page. If you have an existing GUESS.com account, log in using your email address and password on the left side of the page and follow the instructions.

Q: How do I sign up for GUESS List online if I already joined at a GUESS or GUESS Accessories retail location?
A: From the homepage, click on the My Account button to access the log in page. If you joined GUESS List at a retail location, you need to register your card online to earn points on your GUESS.com purchases. Enter your GUESS List card number on the right side of the page and follow the instructions.

Q: Can my friends and family share my GUESS List membership?
A: No, GUESS List memberships are not transferable and may only be used by an individual member for the member's personal benefit.

Q: Will my registration information be shared outside of GUESS, Inc.?
A: By becoming a GUESS List member, you agree to receive advertising, marketing materials and other communications from GUESS and its affiliates. The information we collect will be used to help us provide a more personalized shopping experience and personalized discounts applicable to purchases at participating stores. The personal information you provide as a GUESS List member will be handled and retained in accordance with the GUESS privacy policy located at www.GUESS.com or www.GUESS.ca.

Q: How do I discontinue my GUESS List Membership?
A: To discontinue your GUESS List membership, provide notice to GUESS Customer Care via email at CustomerService@GUESS.com or via mail at the address below. All accrued Points and Awards will be forfeited at that time. Cancellation may take 6 to 8 weeks to finalize. All cancellations by mail should be addressed to:

GUESS List Program
Attn: Customer Care
1444 S. Alameda Street
Los Angeles, CA 90025

Points
Q: How do I earn Points?
A: You receive one Point for nearly every dollar spent, before sales tax, on qualifying purchases.

Q: What are qualifying purchases?
A: All purchases made at participating locations except gift cards, shipping, alterations, or other merchandise as noted for special promotions qualify.

Q: What is the difference between pending Points and earned Points?
A: Earned Points will post to your account within 30 days of the purchase date. Points will be pending prior to the 30 day requirement. Only earned Points count toward Awards.

Q: How do I inquire about missing Points from my transaction history?
A: To apply Points earned while you were a GUESS List member, but are not reflected in your Pending account or Point account balances, complete the Customer Care form online or contact Customer Care at at 1-877-44-GUESS (48377).

Q: Can I get Points for purchases made prior to my GUESS List membership?
A: Only transactions made after you have signed up for the GUESS List program are eligible for Points.

Q: How do I check my account balance?
A: If you have registered your GUESS List card online, you can review your Point and Award balances in your "My Account" on GUESS.com. You may retrieve account information at any time in store or by calling Customer Care at 1-877-44-GUESS (48377).

Q: Why does my account balance not reflect the Points from my transaction receipt?
A: Pending Points will post to a your account within 24 hours of the purchase. Earned Points will post to your account within 30 days of the purchase.

Q: Why has my Points account balance decreased?
A: There are a couple reasons you may see your account balance decrease. Your Points expire 6 months from the date of issue and will fall off your account balance. If your account balance was over 200 Points, you may have earned an Award. In this case, you will see your account balance decrease by 200 Points and your Award balance be credited with an Award.

Q: What should I do if I think there is an error in my Point accounts?
A: Complete the Customer Care form online or contact Customer Care at 1-877-44-GUESS (48377).

Q: Do my Points expire?
A: Yes. Points expire 6 months from the date issued. To inquire about Point expiration dates, complete the Customer Care form online or contact Customer Care at 1-877-44-GUESS (48377).

Q: When I return an item, how are my Points affected?

A: The Points earned from the returned merchandise will be deducted from your Point account.

Q: Do purchases made outside the country I signed up in count towards my GUESS List membership?
A: Yes, Points shall be calculated based on the final sale price in the local currency. All Awards shall be issued in local currency. If you use your Award in a foreign country, the applicable exchange rate value of your Award shall apply to your purchase.

Awards
Q: How do I earn an Award?
A: Each time you earn 200 Points, your Point account balance will decrease by 200 Points and you will be issued a $10.00 Award. This process may take up to 72 hours from the time Points are earned.

Q: How can I redeem an Award?
A: Awards are redeemable at participating stores and at GUESS.com for future purchases of any eligible merchandise. Provide your GUESS List card for in store purchases and log-in to your 'My Account' for online purchases. You must have registered your GUESS List card online to redeem Awards on your online purchases.

Q: What can I purchase using my GUESS List Award?
A: Awards are coupons for discounts off future purchases and may only be redeemed for a discount off purchase amounts equal to or greater than the amount of the sum of the Awards presented for redemption at Participating Stores, excluding tax. Awards cannot be used towards the purchase of gift cards or certain other merchandise and are not redeemable for cash.

Q: Do I have to use the entire value of the Award in one transaction?
A: No, GUESS List members may choose the amount of their Award to redeem on each purchase.

Q: Do my Awards expire?
A: Awards will expire, if not redeemed, within 60 days from the issue date. You may check the expiration date of your Awards online in your 'My Personal Profile' section of your 'My Account'.

Q: If I return an item I used an Award to purchase, do I get my Award back?
A: Awards are not refunded back to your account during a return or exchange transaction.

Membership Maintenance
Q: How do I register my GUESS List card if I received a GUESS List card at a GUESS retail store location?
A: From the homepage, click on the My Account button to access the log in page. Enter your GUESS List card number on the right side of the page and follow the instructions.

Q: How do I register my GUESS List card if I received a GUESS List card with my online order?
A: From the homepage, click on the My Account button to access the log in page. If you received your GUESS List card with your online order, log into your GUESS List Account using your email address and password on the left side of the page and follow the instructions.

Q: How do I login to my account?
A: From the homepage, click on the My Account button to access the log in page. Log into your GUESS List Account using your email address and password on the left side of the page.

Q: What if I forget my password?
A: From the homepage, click on the My Account button to access the log in page. Select "I forgot my password?" underneath the log in on the left side of the page.

Q: How do I change my membership profile?
A: You may change your account profile online by logging into your 'My Account' on GUESS.com on the left side of the page and making adjustments to your personal profile.

Q: Why is it important to register my account and keep my contact information current?
A: You are responsible for maintaining accurate and update information in store or online. GUESS is not responsible for awards or benefits not received as a result of inaccurate customer information.

Q: What should I do if I lose my GUESS List card?
A: Visit participating GUESS retail locations for card replacements. Contact Customer Care at 1-877-44-GUESS (48377) for your Points and Awards from your original account to be transferred to your new account and your original account to be deactivated.

Q: What do I do if I have more than one membership card?
A: Complete the Customer Care form online or contact Customer Care at 1-877-44-GUESS (48377). Your account balances will be transferred to one card and all other cards will be deactivated.

Q: What if I do not provide my GUESS List card in store or my GUESS List card number online at the time of a purchase?
A: Complete the Customer Care form online or contact Customer Care at 1-877-44-GUESS (48377). Be able to provide your transaction number, store number, transaction date and transaction total.