BILLING PROCESS
Q: What forms of payment are accepted for online purchases, and
when am I billed?
A: GUESS Online accepts VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PAYPAL and
GUESS GIFT CARDS. With credit card orders, we will not bill your card until we ship
your order. Please be aware that once we receive credit card authorization, the
funds will be reserved up to 30 days depending on the bank (please check the policy
of your lending institution). Also, if you are paying with a debit card, please
verify with your bank if there are limitations pertaining to daily withdrawals on
your card. GUESS reserves the right to request additional identification. If this
is needed, we will contact you by e-mail or telephone.
Q: If I don't already have a PayPal account, how can I get one
to use on GUESS.com?
A: You can register for a PayPal account by visiting
www.paypal.com and clicking on the 'Sign Up' button at the
top of the page. After you complete the registration form, PayPal will send you
a confirmation email. It will contain instructions to complete the registration
process. Once your PayPal account has been created, you can use it to pay for products
at GUESS.com.
SALES TAX
Q: Why do I have to pay sales tax on my order?
A: GUESS is required by law to charge sales tax on orders shipped to most states.
Taxed states include: Arizona, California, Colorado, Connecticut, Florida,
Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts,
Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio,
Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia and Washington.
Sales tax does not apply to orders shipped to addresses in other states.
SHIPPING OPTIONS
Q: What shipping options are available?
A: Orders from GUESS.com are shipped via UPS using the following rate scale:
GROUND (5-7 business days)
2ND DAY
NEXT DAY
$7.95
$14.95
$26.95
NOTE: No Saturday or Sunday deliveries. No shipping
to P.O. Boxes. A.P.O. and F.P.O. addresses are automatically shipped via
USPS Ground.
SHIPPING TIME ESTIMATES
Q: When is my order shipped?
A: Orders placed during regular business hours (Monday through Friday, 8:00 a.m.
to 4:00 p.m. EST) are typically processed and shipped within one business day. Please
allow for an average of one additional business day for processing.
For expedited
shipping, orders must be made before 12:00pm Eastern time to guarantee that your
order is processed same day. If your shipping information does not match
your billing information, there may be a delay in order processing. For consumer
protection, all orders are subject for review, including credit card authorization
and verification. On occasion, this may cause a slight delay in processing your
order. Your patience is greatly appreciated. Business days are limited to M-F 8:00
a.m. to 4:00 p.m. EST, not including holidays.
No Saturday
or Sunday deliveries. Once an order has processed, delivery time
depends on the chosen shipping method.
SHIPPING TO P.O. BOXES
Q: Can I ship an order to a P.O. box?
A: No. We can no longer ship to P.O. Boxes. However, orders shipped to A.P.O. or
F.P.O., boxes within the United States are automatically shipped via USPS Ground.
INTERNATIONAL SHIPPING
Q: Can I ship an order to a foreign country?
A: At this time, GUESS Online can only ship orders to addresses located within the
48 continental United States as well as Alaska and Hawaii. Orders being delivered
to Alaska and Hawaii are shipped via USPS (unless the Next Day or 2nd Day Air option
is chosen), and may take 7-14 days for ground delivery. Canadian customers, please
visit
GUESS.ca.
SHIPPING TO MULTIPLE ADDRESSES
Q: Can I ship an order to multiple addresses?
A: If you would like to send a shipment to more than one address, you will have
to place separate online orders for each destination, or place your order by phone
at 1-877-44-GUESS (48377).