A Note on Offers, Sales, Promotions and Discounts:
Unless otherwise stated, prices on full price, sale and promotional items, and affiliate offers cannot be combined with any other offers, sales, promotions or discounts. Sales, promotions and discounts may not be applicable to all sizes, colors or styles. Quantities are limited; no rain checks will be issued. Offers are not valid on previously purchased merchandise or purchases of gift cards. GUESS?, Inc. reserves the right to extend, modify or discontinue any offer, sale, promotion or discount at any time without notice.
Q: Not exactly what you wanted?
A: While we take pride in every GUESS product, if you are not satisfied with your purchase we’ll assist you with a prompt return. Ground shipping on your replacement order will be free of charge. GUESS.com gladly accepts unworn, unwashed or defective full-priced merchandise for up to thirty days after purchase date. Original receipt, hygiene strip and tags must be attached. Unfortunately, pierced jewelry, innerwear, fragrances, lotions and items marked “final sale” are not returnable. Sale merchandise may only be returned to a store for an exchange.
Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. The only exception to this are returns made to a store that were purchased online through PayPal®, Amazon Payments®, or Bill Me Later®. These returns must be refunded via a merchandise return card. If the item was a gift purchased online, send it back to GUESS.com along with your online gift receipt. Refunds will be in the form of a merchandise credit redeemable with your next purchase online or at any GUESS store. Click here for our return address.
GUESS merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer. Orders placed through Amazon.com can only be returned to the distribution center by following the mailing instructions on the back of your invoice.
Q: What is returnable?
A: Original receipts required for all returns/exchanges. All product return shipments must include all original internal packing materials, boxes and containers. Shipping charges are not refundable. Swimwear, GUESS Kids merchandise, and orders placed through Amazon.com are not returnable in stores and can only be returned to the distribution center by following the mailing instructions below. Shop.guess.com, guesskids.com, GbyGUESS.com and GuessFactory.com gladly accept the return of full-priced merchandise purchased with the original receipt and tags attached for up to 30 days after purchase and up to 14 days after purchase for Marciano.com; sale merchandise (with original receipt and tags attached) may be returned to our warehouse for a refund or returned in store for an exchange or merchandise return card only for up to 30 days after purchase for GUESS, GUESSKids, G by GUESS and GUESS Factory and up to 14 days after purchase for Marciano. GUESS gladly accepts defective merchandise with original receipts up to 30 days after purchase, certain exceptions may apply. All swimwear must have sanitary strips and tags attached to be eligible for return. All pierced jewelry, innerwear/underwear, fragrances, lotions and items marked “final sale” may not be returned or exchanged. Gift cards are final sale and may not be returned or redeemed for cash, except where required by law. If the merchandise was an online gift purchase, return the merchandise with your original gift receipt to receive a merchandise return card redeemable online at any of our e-comm sites listed above or in any GUESS, GUESS Accessories, GUESS by Marciano, G by GUESS or GUESS Factory store location. Please indicate on the back of your invoice if you wish to have a merchandise return card issued for your gift return; if this is not selected, the refund will be processed back to the original payment method on the order.
Q: How can I return or exchange merchandise ordered from GUESS.com?
A: Simply choose one of the following convenient options to make a return or exchange:
For free, easy in-store returns: All terms in the “What is Returnable” section above apply. Please note: Each of our brands may only be returned to their respective stores (e.g. shop.guess.com products are accepted only at GUESS or GUESS Accessories stores, Marciano.com products are accepted only at GUESS by Marciano stores, etc.). Bring your merchandise along with your original receipt, photo ID, and the credit card used when you placed your order (if applicable) to the retail store location nearest you. Subject to the requirements above, we may issue you credit in the original form of payment (except for PayPal®, Amazon Payments®, or Bill me Later® purchases) for returns of full-priced merchandise for up to 30 days after purchase date. PayPal®, Amazon Payments®, or Bill me Later® purchases can be returned for a merchandise return card only. Certain restrictions may apply. Please note shipping charges are not refunded. Use our Store Locator to find the closest GUESS store.
Complete the Return Form included in your original shipment and enclose it with the item(s) in its original packaging (when possible). Affix the enclosed shipping label to ensure correct delivery. Shipping charges for returns are your responsibility; packages must be returned pre-paid. All items must be returned via mail; we are not able to accept hand-delivered returns. We are not responsible for items lost in the mail.
Please note that this option is available only for items ordered from GUESS.com. If your item came from a retail store, it must be returned to a store.
If you have misplaced your GUESS Return/Exchange label, please send your pre-paid, insured package to:
E-Commerce Returns Door #6
10610 Freeport Drive
Louisville, KY 40258
Refunds are processed within 5-8 business days after item(s) are received. Refunds are given for the price indicated on the original receipt and any applicable taxes. Shipping charges are not refunded. Credits for returned merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.
Simply call this toll-free number: 1-877-44-GUESS (1-877-444-8377), and order your replacement merchandise via Express Exchange. In-stock merchandise will be shipped within approximately 24 hours at no extra charge for shipping and handling. We will charge your credit card for new merchandise and refund your credit card for your returned merchandise upon receipt.
Q: What if I need to make a return, but I've lost my original receipt?
A: If you wish to return your item to GUESS.com, simply include a note along with your order that includes your order number and your full name (you can find the order number on the order confirmation email you originally received or if you were a registered GUESS.com shopper at the time by logging in to your GUESS.com account and viewing your order history).
Original receipts are required for in-store returns. If you have further questions or require additional assistance, please email our Customer Care department by clicking here.
Q: How do I return an item I received as a gift?
A: To return an item you received as a gift, you must first reference where the item was purchased:
1. If the gift was purchased online: Send it back to GUESS.com, along with your online gift receipt, within 30 days of the original purchase to receive a gift card redeemable online or at any GUESS store. IMPORTANT: If you wish to receive a gift card in the mail upon return, please note your request on the back of the online gift receipt, otherwise, a refund will be issued back to the original credit card used for the purchase. You may also return a GUESS.com item to a GUESS store. Please refer to our return policy above for more details on returning to a GUESS store.
2. If the gift was purchased in a GUESS Store: Return it to a GUESS store, along with your gift receipt, within 30 days of the original purchase. If your item was not purchased online, you may not return it to GUESS.com. Please refer to our return policy above for more details on returning to a GUESS retail store.
3. If the gift was purchased at a retailer other than GUESS: The merchandise must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.
NOTE: If you have any questions about the return policy, please call Customer Care at 1-877-44-GUESS (1-877-44-8377).